To order from us, simply click the green "Add to Cart" button on items you want to purchase from our website and continue through the whole checkout process with your contact, shipping and payment details. You will know if the order has gone through successfully when you receive an order confirmation email to the email address you used during the checkout process.
If we have made a mistake on our order, contact us at info@walcargraphics.com.au regarding the issue, with pictures if applicable and we will assess further and provide a solution from there.
If we have made a mistake on our order, contact us at info@walcargraphics.com.au regarding the issue, with pictures if applicable and we will assess further and provide a solution from there.
Yes, our website and payment gateway is secure. You can always double check this by making sure there is a padlock symbol before the website URL in your URL bar at the top of any page on our site. If you hover over it, it will mention the security information. If you notice any discrepancy, please contact us prior to purchase at info@walcargraphics.com.au
Once we process a refund, you should receive a notification of refund by email. After this, the payment may take 1 to 5 working days to appear back on the card you used to make a purchase. This timeframe is not in our control and is in the hands of our bank and payment gateway facility. If after a week you still don't see your monies in your account, please contact us at info@walcargraphics.com.au so we can escalate the issue ASAP.
More than 90% of orders are dispatched within 24 hours. If there are any issues or delays we will notify you on the contact details you have provided during checkout.
Delivery timeframe will vary depending on the shipping method chosen at checkout and the courier used at the time. Standard postage methods can take up to 2 weeks and express shipping options can take up to 1 week.
Once we dispatch your order, you will receive a tracking notification by email or text and you will be able to track your order from the link provided.
Since we mostly use couriers, we prefer if someone is there to sign for delivery however if you wish for the item to be left at an unattended premise, please mention this in the order notes. Remember that if you choose this option, we take no responsibility for the location of your parcel once we receive a delivered notification from the courier company.
